All of our products are manufactured to the highest standards, so in the unlikely event that an item is faulty we will be happy to offer a refund or replacement. If you notice an item is faulty, please report the fault to us within 30 days of the sale and we will provide a replacement or full refund.

If an item develops a fault outside of the 30 days we will offer a replacement up to a period of 6 months from the sale date, provided our quality control procedures prove the product to be faulty.

If we do not find the item to be faulty, we will not offer a refund/replacement and the item will be returned to you at your expense.

Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.

If an item is out of stock, deleted or unavailable for an extended period of time, we will offer a refund.

To return a faulty item, please follow the instructions under "To Return an Item" at the bottom of the page.

Our “no quibbles” policy means that for whatever reason, you may cancel your order any time up to 7 days after the day of receipt of goods. The goods must be returned to us in their original condition, with any seals and shrink-wrap intact. In this event, please follow the instructions under “To Return an Item” at the bottom of the page.

We will refund the full value of your order within 30 days of cancellation and upon receipt of your returned goods.

Please note we cannot cover the delivery costs associated with returning the goods to us. If you have not returned the goods to us, we can arrange for them to be collected, the direct costs of which will be deducted from the amount refunded.

We must receive your request in writing should you wish to return an item to us.

Online - click here to email us including the information below.
Fax - 0845 521 2197

Please ensure you include your name, address, order number and the full details of the item you wish to return and why.  We will then contact you back to confirm your return and issue an authorised Returns Number and the address to send your returns back to.

We cannot accept returned items without an authorised Returns Number.

Write the returns number and a description of the fault or reason for return on the back of the despatch note, and include this with your returned goods. We would recommend re-using the original packaging if possible, and ensure the package is wrapped securely and addressed to the address we give you.  Returns to our contact address shown on this website will be refused.

We recommend you use a recorded delivery service for your own protection or at least request a free certificate of posting when using Royal Mail. It is important that you are able to prove return should the item be lost in transit.

We will notify you of your refund or replacement via e-mail or by telephone. Our full terms and conditions can be read here.

No references in this Returns Policy affects your statutory rights as a consumer.